Overview
TSO – Travel Document Checker
Providing reliable passenger screening at the Wallace travel gate ensures local air travel conforms to strict Department of Homeland Security directives. Few careers combine public service, skill-based work, and immediate community impact the way this TSO – Travel Document Checker role does. TSA's airport security workforce is a critical component of the national transportation security framework. The TSO – Travel Document Checker role requires both technical skill and interpersonal composure. Officers must screen efficiently during peak hours, handle passenger concerns with professionalism, and apply sound judgment when security protocols are triggered. TSA offers competitive federal pay, comprehensive benefits through the Federal Employees Health Benefits program, and a clear career advancement path for high-performing officers. This TSO – Travel Document Checker position is an investment in your long-term federal career.
Before a single bag is scanned or a single passenger walks through the AIT lane at Wallace, NC 28466, a Travel Document Checker has already confirmed the identity and travel authorization of every individual entering the checkpoint. This specialized TSO role is the gateway to aviation security — and requires exceptional attention to detail, knowledge of government-issued identity documents, and the ability to detect fraudulent credentials.
Document Checkers at Wallace's checkpoint use TSA's Credential Authentication Technology (CAT) scanners to verify Real ID-compliant licenses, passports, military IDs, and other accepted forms of identification. Officers must be trained to recognize tampered, counterfeit, or expired documents while maintaining a courteous and efficient checkpoint flow for legitimate travelers in NC.
Advancement to Lead TSO, Supervisory TSO, and specialist roles is merit-based.
Key Responsibilities
- ✓ Examining and verifying government-issued photo identification documents at the Wallace checkpoint entry
- ✓ Operating Credential Authentication Technology (CAT) scanners to digitally verify travel documents
- ✓ Comparing boarding passes against identification to confirm passenger identity before screening entry
- ✓ Identifying fraudulent, altered, expired, or non-compliant identification documents and escalating appropriately
- ✓ Educating passengers on Real ID requirements and acceptable alternative forms of identification
- ✓ Maintaining checkpoint flow by efficiently processing high volumes of travelers during peak departure windows
- ✓ Coordinating with supervisory TSOs and law enforcement when document anomalies are detected at Wallace
- ✓ Keeping current on federally recognized ID documents, travel document updates, and REAL ID enforcement milestones
- ✓ Providing accessible and respectful service to travelers with disabilities or language barriers
Requirements & Qualifications
- • U.S. citizenship
- • High school diploma or GED
- • One year of full-time work experience, preferably in identity verification, security, or public service
- • Pass TSA CBT, Security Threat Assessment, and federal background investigation
- • Excellent vision and attention to visual detail required for document inspection
- • Ability to stand for extended periods and process high volumes of travelers quickly
Preferred Skills
- • Prior experience with identity document verification (e.g. government, banking, hospitality)
- • Knowledge of federal REAL ID Act requirements and TSA-accepted identification documents
- • Experience working with biometric or digital authentication equipment
❓ Frequently Asked Questions
Estimated Pay and Benefits
💰
$19.65 — $29.80 per hour
Estimated Hourly Pay Range
💼 Employment Benefits
- ●Federal Health Insurance (FEHB)Medical, dental & vision for career employees
- ●Federal Retirement (FERS + TSP)Pension + Thrift Savings Plan with gov't match
- ●Paid Leave Accrual13 days annual leave/year starting from day one
- ●Union Representation (AFGE)American Federation of Government Employees
📋 TSA Onboarding Vetting
- ✓U.S. Citizenship is required for all security screening positions.
- ✓Must pass the TSA Computer-Based Test (CBT) covering X-ray interpretation.
- ✓Comprehensive medical evaluation and drug screening required.
- ✓Background investigation and Security Threat Assessment (STA) mandatory.
- ✓Selective Service registration check (for males born after 1959).
- ✓All onboarding training is fully paid and conducted by certified TSA instructors.
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